Reflective account Essay Example | Topics and Well Written Essays - 750 words - 3

Reflective account - Essay Example In keeping with customer satisfaction, the sales and marketing departments at Pendennis actually take notes on their customer’s opinions to help improve not only the company, but also the product itself. This is true customer service at its finest. While both companies have specific design specifications that can fit any need, Pendennis stands out in as much as they only allow for 8-9 projects at a time, in order to focus on quality, not quantity. They also strive to achieve the highest standards of excellence in their team, with extensive training and proper management. A&P is also a company that took me by surprise. Given their higher standards of design and construction, they offer international services that are second to none. They own six fully operational dry docks in the UK, and are continuing to expand. They set the standard worldwide in price, quality, safety and the environment. A&P is unusual in the fact that they offer their customers the option of travelling the globe for them to do a repair, rather than the customer bringing their yacht in to them. This is rare and an exceptional quality for a company to have. Although A&P is a very large company, they are very employee as well as customer oriented, to provide only the best to both. Their health and safety record for crew and visitors is incredible, and ensure the safest and most environmentally friendly work environment for their employees as well. 2. Would you like to work for one of these companies? Yes, I would. Although A&P has just as high standards as Pendennis, I would prefer to work for Pendennis to A&P. The reason for this is that at Pendennis, their management levels and ability to build and maintain partnerships with clients is second to none. They have received many awards that can attest to their ability as well as their passion for building yachts. Pendennis also has an apprenticeship program, which allows for an unskilled or unseasoned worker the opportunity of a lifetime t o work for this company, whose apprenticeship program is also renowned. Pendennis has numerous shipyards in Europe and the U. S., providing an employee even more opportunity. They are committed to quality, not quantity, and do everything they can to ensure the customer’s satisfaction and needs are met every time. Regardless of which avenue someone wanted to pursue in yacht building, the high level of training and support of the staff is paramount to the production of quality products. They have many different courses available, so qualifications for staff are easily met, but not without the same high expectation of intelligence, quality and reliability. From planning and design to every aspect of the actual fabrication of the yacht, Pendennis has a training program available to ensure the highest quality in every aspect, every time. 3. What do you think it would be like to be a customer? I think that being a customer of either company would be an experience that would not be matched elsewhere. From common grocery shopping to going out to a restaurant, customer service has fallen in its quality and availability in recent years. Often, customers are more often looked at as an inconvenience, rather than an asset. Therefore, to go to one of these shipbuilding companies, and have my opinions heard and addressed would be amazing. To have my